Policy checking for standard policy renewal. The off-shore team process high volumes with repetitive activities.
Developed BOT and OCR capabilities with extraction and comparison of documents.
Bot download the Policies from Workflow
Creates JOB IDs for each Policy
Compare Documents and Create QA Checklist
Review additional Questions
Dispatch the Checklist
6 BOT processing huge volumes with 44 FTE reduction; TAT reduced from 10 days to 3 days
An Invoicing Process with standard format received to offshore team. The team process the Invoice to generate Bill and create entries in the Broker Management System.
Opportunities to reduce handling time and billing errors.
Detail process study to identify Automation opportunities and developed BOT in RPA –tool.
Request to Process with supporting documents
Validate with supporting document
Update Broker App and Generate Billing
12,800 Invoice Process every month are processed by BOT with 100% Quality output ; 25% reduction in FTEs
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